Giva, Inc. Announces a Webinar Series on How to Select the Best Outsourced IT Service Desk/Help Desk Partner
Giva, Inc. Announces a Webinar Series on How to Select the Best Outsourced IT Service Desk/Help Desk Partner
Santa Clara, CA (PRWEB) October 20, 2010
Giva® announces a webinar series on how to select the best IT service desk/help desk outsourcer. This webinar will help attendees build a Request for Proposal (RFP) and avoid mistakes that even the most experienced CIOs/IT Directors make when selecting an IT outsourcing partner. The webinar will be held on Oct. 21, 2010 at 11 a.m. EDT and Nov. 18, 2010 at 11 a.m. EST.
CDC Global Services, a Gold Certified Microsoft partner with more than 20 years of experience deploying Microsoft applications, is co-hosting the webinar.
“It’s difficult to draw distinctions between IT service vendors unless you ask the right questions at the beginning of an outsourcing relationship,” said Todd Stuchlik, director of managed services of CDC Global Services. “It’s also difficult to get started in the requirements gathering process to build an RFP with just a blank slate.”
Many organizations that are considering outsourcing are already understaffed and over burdened with IT projects. This complimentary webinar will help attendees quantify the economic benefits and costs of IT service/help desk outsourcing. Attendees will also learn how to lead the vendor qualification process with expertise and negotiate the best IT service/help desk outsourcing agreement for their company.
“Effectively coaching your IT team on how to shortlist the right service desk/help desk outsourcers for a rigorous vetting process is not familiar to many CIOs/IT Directors since it’s not done on a routine basis,” said Ron Avignone, founder of Giva, Inc.
Click on IT Service Desk/Help Desk Outsourcing to register for this complimentary 45 minute webinar or download the White Paper.
About Giva:
Giva is an award winning provider of SaaS (Software-as-a-Service) Web-based ITIL Help Desk and Customer Service/Call Center cloud based computing services. Visual reporting, management dashboards and an intuitive design, make the Giva Service Management™ Suite very powerful and at the same time very easy-to use. Customizations are all point and click (i.e no programming necessary) so the result is a dramatically lower total cost of ownership when compared to other products that require programmers and trained consultants. Giva is a private company headquartered in Santa Clara, California and serves customers worldwide. Learn more by taking a tour of Giva’s IT Help Desk Reports and Customer Service/Call Center Reports or sign up for a no obligation 30 day trial of Giva.
About CDC Global Services:
CDC Global Services provides IT consulting services, including platform-specific services for Microsoft and SAP, as well as project management, staff augmentation, managed-help desk solutions and a full range of business process outsourcing offerings. It can also provide hardware for data collection and RFID, through partnerships with some of the industry’s most formidable vendors. CDC Global Services embraces a customer-first approach being able to draw upon a wide range of expert resources to address each customer’s unique business needs, while keeping their best interest as a top priority. CDC Global Services customers benefit from streamlined vendor management and the ability to control project costs, while being able to access the right IT resources through a singular point of contact.
Giva is a registered trademark of Giva, Inc. Other company and product names may be trademarks of their respective owners.
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Increase The Customer Satisfaction Through Help Desk Outsourcing
Increase The Customer Satisfaction Through Help Desk Outsourcing
Over the past many years Help desk outsourcing has become quite popular. It helps the business to reduce their expenses to a large extent and it also enhances the customer support process. It solely depends upon the outlook of the business towards outsourcing their customer support segment to an outsourcing company. Needless to say, there are many advantages and disadvantages related to help desk outsourcing, still there is an increasing acceptance and demand of help desk outsourcing.
In this growing business environment every company is in look out for cost cutting but at the same time it’s important that it adds value to the company’s reputation and hence customer satisfaction. As they say “Customer is a king” Help Desk Outsourcing is widely adopted as it delivers improved customer service all through the clock, it’s cost effective, customers can gain access to well qualified and experienced technicians who are there to help 24/7, it’s the best way to organize your central business operations to be handled by Help desk outsourcing so that the company can focus on its core business.
Moreover, it also helps in the maintenance of data in a systematic way and strengths the whole operations of customer support operations. Any query related to the technical or software aspect of operations is resolved by experienced professionals. No matter in which part of the world the user is residing, easy access and rapid response from the customer care department is always available 24/7.
Help desk outsourcing is an idle choice for small businesses, because the number of employees are limited and enough funds are not available for investing in a business unit which is totally dedicated for customer support. With the growing number of outsourcing companies, there grows the competition , as a result the cost of outsourcing your customer support comes down.
Once the company has made a decision of outsourcing the help desk support, the next step would be to select the outsourcing company that follows the strict guidelines of your service agreement. The contract should be flexible because the needs and demands of business is continuously changing. Firstly, the company needs to decide what exactly needs to be outsourced. Once you decide on the project requirements it should be clearly mentioned as a main objective of help desk outsourcing firm.
It’s an utmost important factor as it gives a clarity of vision to the outsourcing firm. The next essential point is the quality of services.
There should be a defined parameter or standards. For example:- how much waiting time is there before the customer get connected to the help desk support. The security aspect of the data should be considered on high priority. Do check the track record of the outsourcing company, moreover a non disclosure agreement should be signed. And if any of the laws are broken then the service provider is punishable according to the strict guidelines of the law. The time period of the project needs to be fixed, and also if required you can state that for some period the quality of work will be monitored, based on the standard of performance the contract will be extended.
If you are looking for help desk outsourcing then abs-inc.com/ is the best option. It’s better project implementation and quality service ensures customer satisfaction for help desk support.
Worldwide Technical Support and Help Desk Business Process Outsourcing 2005-2009 Forecast and Analysis
Worldwide Technical Support and Help Desk Business Process Outsourcing 2005-2009 Forecast and Analysis
This IDC study presents the annual update to the five-year forecast for the worldwide market for outsourced technical support and help desk services. The purpose of this document is to identify and quantify the effects of recent trends and events influencing the support services opportunity through 2004 and their impact on the five-year forecast. Particular attention is paid to the near-term years (i.e., 2005 and 2006). The document answers the following questions: What are IDC’s predictions
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Price: $ 4,500.00
Helping the help desk: outsourcing and technology are elevating customer service on IT’s front line.(information technology): An article from: University Business
Helping the help desk: outsourcing and technology are elevating customer service on IT’s front line.(information technology): An article from: University Business
This digital document is an article from University Business, published by Professional Media Group LLC on March 1, 2009. The length of the article is 2367 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available immediately after purchase. You can view it with any web browser.
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Title: Helping the help desk: outsourcing and technology are elevating customer service on IT’s front line.(information te
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Price: $ 9.95